Official Policy

4dragon – Privacy Policy & User Data Protection

4dragon takes the privacy and data security of every Malaysian user seriously. This document explains the types of information we collect, how we use it, and your rights as a user.

Last updated: January 2026

1. Information We Collect

When you register and use the 4dragon, we collect various types of information to ensure a secure, seamless, and personalised user experience. The main categories of information collected are as follows:

Personal Account Information

This includes your full name, date of birth, email address, phone number, and profile information provided during registration or account updates. This information is used to verify your identity and enable us to deliver relevant services.

Device & Browser Information

We collect technical data such as IP address, device type, phone model, operating system, browser type, and language settings. This information helps us optimise the platform's display across different screen sizes and devices, particularly the Android and iOS smartphones used by most Malaysian users.

Payment & Transaction Information

To process deposits and withdrawals in MYR (RM), we retain transaction records including amounts, timestamps, payment methods used, and reference numbers. Full bank account numbers or credit card details are not stored directly by us — this sensitive data is handled by third-party payment processors that comply with international security standards.

Platform Usage Data

We record usage activity such as games played, session duration, betting history, promotion clicks, and interactions with platform features. This data is used to improve service quality and personalise your experience.

2. Purpose of Data Use & Cookie Policy

Why do we need your information?

4dragon uses the information collected for the following purposes:

Creating and managing user accounts and verifying identity.
Securely processing financial transactions in MYR (RM).
Sending important notifications related to your account, transactions, and relevant promotions.
Improving platform functionality, identifying technical issues, and monitoring performance.
Complying with legal obligations and regulations applicable to the operation of the platform.
Preventing fraud, account misuse, and other unauthorised activities.

Cookies & Tracking Technologies

Platform 4dragon uses cookies and similar tracking technologies to enhance your browsing experience. Cookies allow the platform to remember your preferences and settings, speed up page load times, and help us understand aggregate usage patterns.

We use two main types of cookies: session cookies (deleted when you close your browser) and persistent cookies (stored for a set period). You can manage or disable cookies through your browser settings, though this may affect certain features on our platform.

3. Data Storage, Security & Third-Party Sharing

How is your data stored and protected?

All user data collected by 4dragon is stored on servers protected with up-to-date SSL/TLS encryption. We enforce strict access controls, ensuring only authorised personnel can access users' personal data for legitimate operational purposes. User passwords are never stored in plain text — they are processed using secure hashing methods.

Data will be retained for as long as your account is active or as long as necessary to fulfil the purposes outlined in this policy. Following account closure, data may be retained for a specified period to meet legal requirements or resolve disputes.

Is your information shared with anyone else?

4dragon does not sell, rent, or trade users' personal information to any third party for marketing purposes. However, we may share information in the following limited circumstances:

Payment processors: Information required to process MYR transactions is shared with approved payment service providers, subject to strict confidentiality agreements.
Legal compliance: We may disclose information if required by law, court order, or a competent authority.
Service providers: Technology providers and support service vendors that assist in platform operations may have limited access to data strictly necessary for their functions, subject to data protection agreements.

4. User Rights, Policy Updates & How to Contact Us

What are your rights as a 4dragon user?

As a user of the 4dragon, you have the following rights regarding your personal data:

Right of Access: You have the right to request a copy of the personal data we hold about you. This request can be made through our customer support team.
Right to Rectification: If any of your information is inaccurate or out of date, you can update it directly through your account settings or by contacting us.
Right to Erasure: You may request the deletion of your personal data, subject to our legal obligations to retain certain records. Account closure can be requested through the support team.
Right to Object to Processing: You may object to the use of your data for specific purposes, such as marketing communications, by contacting us directly.

Changes to This Privacy Policy

4dragon reserves the right to amend this Privacy Policy at any time to reflect changes in our practices or legal requirements. Users will be notified of any material changes via an in-platform notification or email. Continued use of the platform after amendments are published constitutes acceptance of the updated policy.

Contact us about your privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by 4dragon, please reach out to our support team by email at [email protected]. We are committed to responding to your enquiries within a reasonable timeframe.

For other general enquiries, you may also refer to the FAQ covering a wide range of topics related to accounts, transactions, and platform usage.